1. Overview
We want you to be satisfied with your purchase. This policy sets out how we handle returns, refunds, and order cancellations.

2. Eligibility for Refund / Return

• You may request a refund within [e.g. 7 / 14 / 30] days from delivery, subject to conditions.

• The item must be unused, in original packaging, and in the same condition you received it.

3. Process

• Contact us at contact@example.com with your order number and reason.

• We may provide you with return instructions and shipping label.

• Once we receive and inspect the item, we will notify you of approval or rejection of refund.

4. Refund Methods & Timing

• Approved refunds will be processed via the original payment method

• It may take [e.g. 5–7 business days] for the refund to appear on your account

5. Non-Refundable Items

• Digital products, downloadable software, or “final sale” items may not be refundable

• Shipping charges are non-refundable (unless the return is due to our error)

• You are responsible for return shipping unless otherwise stated

6. Cancellation of Orders

• Orders may be canceled before they are shipped

• If already shipped, you must follow return policy

7. Exchanges
We may, at our discretion, offer exchanges instead of refunds.

8. Changes to Policy
We reserve the right to update or modify this refund policy at any time.